Chemo Chicks values your right to
privacy and is committed to ensuring that the personal information
you provide is protected with security and care. We use information
that we collect on our site to help offer the best shopping
experience and to provide you with valuable services.
Information Collection
Chemo Chicks is the sole owner of the information collected on
ChemoChicks.com. Chemo Chicks collects information from our users at
several different points on our Website.
Order
We request information from the user on our order form. A user must
provide contact information (such as name, email, and shipping
address) and financial information (such as credit card number,
expiration date). This information is used for billing purposes and
to fill customer's orders. If we have trouble processing an order,
the information is used to contact the user.
Profile
We store information that we collect through cookies, log files,
clear gifs, and/or third parties to create a profile of our users. A
profile is stored information that we keep on individual users that
details their viewing preferences. Consequently, collected
information is tied to the users personally identifiable information
to provide offers and improve the content of the site for the user.
This profile is used to tailor a user's visit to our Web site, and
to direct pertinent marketing promotions to them. We do not share
your profile with other third parties.
Cookies
A cookie is a piece of data stored on the user's computer tied to
information about the user. Usage of a cookie is in no way linked to
any personally identifiable information while on our site. We use
both session ID cookies and persistent cookies. For the session ID
cookie, once users close the browser, the cookie simply terminates.
A persistent cookie is a small text file stored on the user's hard
drive for an extended period of time. Persistent cookies can be
removed by following Internet browser help file directions.
If users reject the cookie, they
may still use our site. The only drawback to this is that the user
will be limited in some areas of our site. Persistent cookies enable
us to track and target the interests of our users to enhance the
experience on our site. See the "Profile" section.
Log Files
Like most standard website servers we use log files. This includes
internet protocol (IP) addresses, browser type, internet service
provider (ISP), referring/exit pages, platform type, date/time
stamp, and number of clicks to analyze trends, administer the site,
track user's movement in the aggregate, and gather broad demographic
information for aggregate use. IP addresses, etc. are not linked to
personally identifiable information.
Communications from the Site
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact
information such as name and email address. Out of respect for our
users privacy, we provide a way to opt-out of these communications.
Please see the Choice and Opt-out sections.
Customer Service
We communicate with users on a regular basis to provide requested
services and in regards to issues relating to their account we reply
via email or phone, in accordance with the users wishes.
Sharing Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to
disclose personal information when required by law wherein we have a
good-faith belief that such action is necessary to comply with a
current judicial proceeding, a court order or legal process served
on our Web site.
Aggregate Information
(non-personally identifiable)
We share aggregated demographic information with our partners
and advertisers. This is not linked to any personally identifiable
information.
These are the instances in which
we will share users' personal information:
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card
processing company to bill users for goods and services. These
companies do not retain, share, store or use personally identifiable
information for any secondary purposes.
Business Transitions
In the event Chemo Chicks goes through a business transition, such
as a merger, being acquired by another company, or selling a portion
of its assets, users' personal information will, in most instances,
be part of the assets transferred. Users will be notified via
[email] [prominent notice on our Website for 30 days] prior to a
change of ownership or control of their personal information. If as
a result of the business transition, the users' personally
identifiable information will be used in a manner different from
that stated at the time of collection they will be given choice
consistent with our notification of changes section.
Choice/Opt-in/Opt-out
Our email list is OPT-IN ONLY. We will only include an email address
on our email list if the user opts-in. We will not share your email
address with any other company or organization.
Users who no longer wish to receive
our newsletter and promotional communications may opt-out of
receiving these communications by replying to unsubscribe in the
subject line in the email or email us at info@chemochicks.com or the
user may contact us at 310-439-1490 to opt-out.
Links
This website contains links to other sites. Please be aware that we,
Chemo Chicks, are not responsible for the privacy practices of such
other sites. We encourage our users to be aware when they leave our
site and to read the privacy statements of each and every Web site
that collects personally identifiable information. This privacy
statement applies solely to information collected by this website.
Surveys & Contests
From time-to-time, our site requests information from users via
surveys or contests. Participation in these surveys or contests is
completely voluntary and the user therefore has a choice whether or
not to disclose this information. The requested information
typically includes contact information (such as name and shipping
address), and demographic information (such as zip code). Contact
information will be used to notify the winners and award prizes.
Survey information will be used for purposes of monitoring or
improving the use and satisfaction of this site. Users' personally
identifiable information is not shared with third parties unless we
give prior notice and choice. Though we may use an intermediary to
conduct these surveys or contests, they may not use users'
personally identifiable information for any secondary purposes.
Tell-A-Friend
If a user elects to use our referral service for informing a friend
about our site, we ask them for the friend's name and email address.
Chemo Chicks will automatically send the friend a one-time email
inviting them to visit the site. Chemo Chicks does not store this
information. It is used for the sole purpose of sending this
one-time email and tracking the success of our referral program. The
friend may contact Chemo Chicks at info@ChemoChicks.comto request
the removal of this information from our database.
Security
This Web site takes every precaution to protect our users'
information. When users submit sensitive information via the Web
site, their information is protected both online and off-line.
When our registration/order form
asks users to enter sensitive information (such as credit card
number), that information is encrypted and is protected with the
best encryption software in the industry - SSL. While on a secure
page, such as our order form, the lock icon on the bottom of Web
browsers such as Netscape Navigator and Microsoft Internet Explorer
becomes locked, as opposed to un-locked, or open, when users are
just 'surfing'.
While we use SSL encryption to
protect sensitive information online, we also do everything in our
power to protect user-information off-line. All of our users'
information, not just the sensitive information mentioned above, is
restricted in our offices. Only employees who need the information
to perform a specific job (for example, our billing clerk or a
customer service representative) are granted access to personally
identifiable information. Our employees must use password-protected
screen-savers when they leave their desk. When they return, they
must re-enter their password to re-gain access to user information.
Furthermore, ALL employees are kept up-to-date on our security and
privacy practices. Any time new policies are added, our employees
are notified and/or reminded about the importance we place on
privacy, and what they can do to ensure our users' information is
protected. Finally, the servers that store personally identifiable
information are in a secure environment in a locked facility.
If users have any questions about
the security at our Web site, users can send an email to info@ChemoChicks.com
Correcting/Updating/Deleting/Deactivating
Personal Information
If a user's personally identifiable information changes (such as zip
code, phone, email or postal address), or if a user no longer
desires our service, we provide a way to correct, update or
delete/deactivate users' personally identifiable information. This
can be done by emailing our Customer Support at
info@ChemoChicks.com. Or, contact us by telephone or postal mail at
the contact information listed below.
Notification of Changes
If we decide to change our privacy policy, we will post those
changes to this privacy statement, the homepage, and other places we
deem appropriate so our users are always aware of what information
we collect, how we use it, and under what circumstances, if any, we
disclose it. We will use information in accordance with the privacy
policy under which the information was collected.
If, however, we are going to use
users' personally identifiable information in a manner different
from that stated at the time of collection we will notify users via
email. Users will have a choice as to whether or not we use their
information in this different manner. However, if users have opted
out of all communication with the site, or deleted/deactivated their
account, then they will not be contacted, nor will their personal
information be used in this new manner. In addition, if we make any
material changes in our privacy practices that do not affect user
information already stored in our database, we will post a prominent
notice on our Web site notifying users of the change. In some cases
where we post a notice we will also email users, who have opted to
receive communications from us, notifying them of the changes in our
privacy practices.
Contact Information
If users have any questions or suggestions regarding our privacy
policy, please contact us at:
-
Email: info@chemochicks.com
-
Phone: 310.439.1490
-
Mail:
Privacy @ Chemo Chicks™, P.O. Box
9418,
Marina Del Rey, CA 90295
